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Keystone Cougar Travel Trailer reviews

3.4 (64 reviews)
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Liveability
3.5
Overall quality
2.9
Floorplan
4.3
Driving/towing
4.0
Factory warranty
2.3

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64 ratings and reviews

Voted most helpful review

Lee jensen

Reviewed on November 29, 2023

RV reviewed 2023 Keystone Cougar 26 view listing

1.2
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on ... read more
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on the inside fell down and the insta hot water heater won’t stay hot and the awning bars bent when we went to put it in one night, the sides are coming apart and the roof does not match up with the wall so any load up there will cave it in. It’s a lemon. Not very well built for money you pay. Can’t wait to take to dealer with all the problems.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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Helpful (11)

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Voted most helpful review

Ray Gentry

Reviewed on October 3, 2023

RV reviewed 2022 Keystone cougar 22MLS view listing

2.8
The camper is 4 out of 5. Be forewarned that Keystone probably will not stand behind their warranty. I have had an a/C issue and a Water heater issue that Keystone completely blew me off on. they assumed on the water heater that since it had been a while since I had heated water with lp gas that it must be a... read more
The camper is 4 out of 5. Be forewarned that Keystone probably will not stand behind their warranty. I have had an a/C issue and a Water heater issue that Keystone completely blew me off on. they assumed on the water heater that since it had been a while since I had heated water with lp gas that it must be an insect clogging the gas line. the only way to know for sure would be an inspection of water heater. I sent pictures and water heater looked brand new no insects dirt or other items to clog gas line. They do their best to avoid even looking at the problem much less fixing it. I will not purchase any units in the future that are Keystone related. by the way this is my fourth unit. so I have a few years experience with rvs. BEWARE!!
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Helpful (8)

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Voted most helpful review

LeAnne

Reviewed on August 18, 2023

RV reviewed 2017 Keystone Cougar 26RBS21 view listing

3.0
We love the layout of this RV, but we have had nothing but problems with the slideouts, and leaking over the front door. There have been other minor issues that we have been able to deal with and our warranty covered. But the slideouts apparently aren't covered by our warranty and we have an estimate of $7,... read more
We love the layout of this RV, but we have had nothing but problems with the slideouts, and leaking over the front door. There have been other minor issues that we have been able to deal with and our warranty covered. But the slideouts apparently aren't covered by our warranty and we have an estimate of $7,500 to repair them. We talked to the makers of the slideout mechanism, and they say that the manufacturers were using hollow slideout rails and were told not to after a certain point. We also found out our walls are separating somehow. We take THE BEST care of our trailer. We park it inside. It is well maintained. There are only 2 of us, no kids, and we aren't heavy people. These things shouldn't be happening. I'm trying to get Keystone to help, but so far they have told us no. I will keep pushing! I would not recommend this model to anyone.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Bob Outhwaite

Reviewed on July 21, 2023

RV reviewed 2021 Keystone Cougar 29BHSWE view listing

2.4
We liked the floor plan. The problem is that the InCommand Control system is junk. It has flickered and worked intermittently since we bought it. The warranty is useless because they will not honor it and will not fix anything while on warranty. The quality control at the factory is dismal. The bottom panel... read more
We liked the floor plan. The problem is that the InCommand Control system is junk. It has flickered and worked intermittently since we bought it. The warranty is useless because they will not honor it and will not fix anything while on warranty. The quality control at the factory is dismal. The bottom panel on the outside had to be re inforced or it was about to blow off in the wind. The cabinetry was coming apart around the fridge because the factory people had driven in some long brad nails that did not go into any solid wood in behind. These are all things I had to fix myself . The first time I washed it, I almost cut my hand on a row brad nails that had been driven from the inside out thru the fiberglass wall to the outside. I did make the dealership fix that. The dealership, Fraserway RV in Airdrie Alberta was totally incompetent, leaving me to fix most things on my own.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

D.c.

Reviewed on June 20, 2023

RV reviewed 2021 Keystone Cougar 25RDS view listing

1.8
What a nightmare! My husband drove 800 miles each way to get floor plan I wanted. We have full cover, electric hook ups and sewer on our own property where it is stored. We live in our house NOT trailer. Take it out for two days. Leaks so bad mattress soaked. Took 2 months to schedule repair then told sorry ... read more
What a nightmare! My husband drove 800 miles each way to get floor plan I wanted. We have full cover, electric hook ups and sewer on our own property where it is stored. We live in our house NOT trailer. Take it out for two days. Leaks so bad mattress soaked. Took 2 months to schedule repair then told sorry we don't show you scheduled. Had email confirmation. Found someone closer to fix immediately. Took out for 3 week trip may 2022, issues, issues and more issues. Hubby fixed many, others repaired upon return. Now June 2023 going on 3 week trip. 2nd day extreme water leak and overwhelming sewer smell. Ok bought brand new, used one time 2 days in 2021 major problems then 3 weeks 2022 major problems now starting June 2023 trip with more major problems. The price of this travel trailer should not have this many problems. Keep in mind on concrete slab covered on our property. This travel trailer is well protected from the elements... I MEAN NO HELP FROM MANUFACTURER I EVEN PAID BIG BUCKS FOR EXTENDED WARRANTY. EVERY ASPECT OF OWNING THIS KEYSTONE COUGAR 25RDS HAS SUCKED! Think many times about buying a keystone which is "supposed " to be higher quality with the quality just buy the cheap other brand travel trailer most likely better quality
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

G Briggs

Reviewed on April 18, 2023

RV reviewed 2022 Keystone Cougar 25RDS view listing

2.0
Picked up our new 2023 Cougar 25RDS in the fall of 2022. Purchased in NC before moving to Maine. We were concerned about service after the sale and they reassured us it wouldn't be a problem with our roadside assistance and extended warranty (don't ever believe that lie). Three hours away from the dealer I... read more
Picked up our new 2023 Cougar 25RDS in the fall of 2022. Purchased in NC before moving to Maine. We were concerned about service after the sale and they reassured us it wouldn't be a problem with our roadside assistance and extended warranty (don't ever believe that lie). Three hours away from the dealer I pulled into a rest area to use the lew and the slide out stuck in the out position, I was able to bring it in manually and continued to Maine where it took 5 months for it to be repaired. No dealers wanted to service it because it wasn't purchased there. Finally hooked up the water supply in the spring only to find the toilet valve leaking. The LED lights and graphics are peeling off. One evening we had some light rain and the awning came crashing down and ripped the support arms off the sidewall.... My understanding is the gas filled spring arms are suppose to give in order to keep that from happening. So far the first 7 months of ownership has been rough..... Also don't expect help from your dealer if you are out of the state. The warranty department is also difficult and not very helpful.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Peggy Loucks

New Mexico

Reviewed on June 8, 2022

RV reviewed 2018 Keystone Cougar 369BHS view listing

4.0
very nice travel trailer, rv king bed, couch that folds out to a bed double console recliner, 2 refrigerators, electric fireplace, 3 slides, we have a Gazebo and. a rubber made 4x8 shed that can go with travel trailer. Travel trailer is off white with brown trim, cabinets are dark brown,... read more
very nice travel trailer, rv king bed, couch that folds out to a bed double console recliner, 2 refrigerators, electric fireplace, 3 slides, we have a Gazebo and. a rubber made 4x8 shed that can go with travel trailer. Travel trailer is off white with brown trim, cabinets are dark brown,
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Dan Drinan

Maine

Reviewed on May 8, 2022

RV reviewed 2015 Keystone Cougar 29RKSWE view listing

5.0
We have owned several other RVs, from the first pop-up camper to travel trailers up to 32ft. This Cougar with the rear kitchen had great counter space, an extra flip-up counter extension and the dinette next to kitchen, so preparing meals was easy. The rocking/swivel chairs were comfy. The slide out wa... read more
We have owned several other RVs, from the first pop-up camper to travel trailers up to 32ft. This Cougar with the rear kitchen had great counter space, an extra flip-up counter extension and the dinette next to kitchen, so preparing meals was easy. The rocking/swivel chairs were comfy. The slide out wardrobe closet in the bedroom was a great idea, never lacked for space for clothes, no matter how long the vacation was. One nightstand had a lift up top that opened to the lower storage area. You could put a laundry basket there to catch the dirty clothes, pretty handy. The walk-thru bathroom with the skylight over the shower was a nice design, with floor to ceiling cabinet for all the shampoos, towels, hair dryer, etc. The power awning worked well. We always had a manual one, was nice to just push the button. The power hitch lift was also the first one we had. So much easier than all the hand cranking. We pulled it with a Toyota Sequoia, towed easy. We finally sold it due to empty nest, was time to downsize a bit. Looking at others now.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Ramiro Ramos

Texas

Reviewed on January 13, 2022

RV reviewed 2021 Keystone Cougar 25RDS view listing

3.2
Purchase trailer in October used it one time and been in the shop since November before Thanksgiving of 2021 as of this date of January 13, 2022 still yet to have my trailer back due to warranty slide out before the company can work on it they have to take pictures so Keystone approve the repairs... read more
Purchase trailer in October used it one time and been in the shop since November before Thanksgiving of 2021 as of this date of January 13, 2022 still yet to have my trailer back due to warranty slide out before the company can work on it they have to take pictures so Keystone approve the repairs
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

D.C. Hody

Texas

Reviewed on January 3, 2022

RV reviewed 2021 Keystone Cougar 25RDS view listing

2.8
I did a lot of research on travel trailers. The 25RDS was the floor plan perfect for a couple. We had not purchased one. A disaster hit; we could not live in our house. We purchased it to use for a couple of months until our house was repaired. We already had a covered area with hook up on our property f... read more
I did a lot of research on travel trailers. The 25RDS was the floor plan perfect for a couple. We had not purchased one. A disaster hit; we could not live in our house. We purchased it to use for a couple of months until our house was repaired. We already had a covered area with hook up on our property for the trailer. We chose it for the King size bed and "advertised” high quality (do not agree with the advertised quality). The King size bed you need to adjust to it as the cabinet hangs over it some. I had a few bruises in the beginning. To winterize there was one extra screw in the water heater area, it took a great deal more work to get the Water heater value bypass. The first time we took it out and it was not under a cover it rained and leaked bad! We had purchased this Trailer in another state since it was the closest one with the floor plan and we needed it ASAP. MISTAKE.... there are not any "dealers" anywhere close that will work on this Travel trailer for warranty unless we purchased from them. Do your homework, I wish I could have purchased from the local dealer, it would have saved 1600-mile round trip to pick up this floor plan in another state. The support for this travel trailer is the worst! Think long and hard before buying! If you ever need anything repaired under warranty..... you are in trouble!
Livability
3.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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