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Highland Ridge RV Travel Trailer reviews

3.2 (64 reviews)
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Liveability
3.1
Overall quality
2.6
Floorplan
4.1
Driving/towing
4.0
Factory warranty
2.4

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64 ratings and reviews

Voted most helpful review

Jackie Pinzl

Reviewed on October 11, 2023

RV reviewed 2023 Highland Ridge RV Open Range 272RLS view listing

2.8
Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 c... read more
Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 camper. Never used. Terrible. Warranty covers everything so far but its a lengthy, time consuming process. Never again with this brand
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Laura

Reviewed on October 7, 2023

RV reviewed 2022 Highland Ridge RV Open Range 21FB view listing

2.2
We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel, fridge lea... read more
We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel, fridge leaking, door out of square, closet door is warped, dining table broke upon first use, the bathroom sink counter area buckling, screws missing on the exterior metal strips, the battery didn’t work and no reset switch. But, the worst thing was thst the window by the bed was leaking badly. We purchased this in August 2023 brand new but its a 2022 so the window must have been leaking for 2 years. Dealership is telling us that they know there has been leaking because of evidence of water damage but its dry NOW. We asked for our money back. Dearler contacted the manufacturer and we are getting nowhere. We are concerned that there is mold or structural damage but nothing is being done to address this issue. Do not purchase from Highland Ridge!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Mike S.

Reviewed on August 19, 2023

RV reviewed 2022 Highland Ridge RV Mesa Ridge 21FB view listing

2.2
The size, floorplan, colors, weight were the attraction. We like the chaise lounge option and not having a table in a "fixed location." We have spent over 65 nights in it and towed over 8,000 miles so far. Adequate storage. Bath & shower are just fine. We replaced the mattress day 1. Has attract... read more
The size, floorplan, colors, weight were the attraction. We like the chaise lounge option and not having a table in a "fixed location." We have spent over 65 nights in it and towed over 8,000 miles so far. Adequate storage. Bath & shower are just fine. We replaced the mattress day 1. Has attracted admiration of other campers, but unfortunately we can't recommend it. Functionally, it's been a disaster. Initially heater failed to reach any set temp due to a poorly engineered factory installation (heater itself worked). Neither dealer nor factory had an answer, we ended up re-engineering and correcting the installation ourselves (long story), solved, painfully (months), hence 1 star ratings. Electronic thermostat (controls both AC & Heat) not sensitive enough. Both heat and A/C very noisy, cannot correct. Refrigerator (NorCold) failed twice, first control panel, then cooling unit, awaiting another warranty repair. Ongoing problem from day 1 that has interrupted many outings. No provision for gravity fill of fresh water tank, can't prefill tank (water lost through vent tube) and they don't want you to carry water in tank while towing (claim brackets can't support the weight). This requires a lot of planning as many campgrounds in the west don't have pressurized water readily available. Cheapo bath vent fan, really, to be replaced eventually. Sound bar (inside), speakers (outside) not very good quality sound. TV has worked fine. Shower door fell apart but was repaired on the road. Structurally the unit has remained intact, no leaks. Black aluminum skirting had heat related expansion buckle on right side, several screws lost on both sides. Slide out still works but you have to be careful with movement end points.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

John Payne

Reviewed on July 16, 2023

RV reviewed 2022 Highland Ridge RV Open Range 17FB view listing

1.6
Do not buy an open range trailer of any size. Quality for the price if there was a rating below 0 I would use it. Everything is noticed after a year . Water pump failed shorts in overhead lighting toilet not flushing low water pressure cabinets falling down over sink molding separate at door to bathroom .to m... read more
Do not buy an open range trailer of any size. Quality for the price if there was a rating below 0 I would use it. Everything is noticed after a year . Water pump failed shorts in overhead lighting toilet not flushing low water pressure cabinets falling down over sink molding separate at door to bathroom .to much to write about this is my 5th travel trailer an by far the worst.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
3.0
Factory warranty/support
1.0
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Kevin

Reviewed on May 23, 2023

RV reviewed 2022 Highland Ridge RV Open Range 180BHS view listing

2.2
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not clo... read more
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not close properly all in all it’s as if somebody left a new employee alone to put this trailer together the quality of the workmanship is shoddy I wouldn’t buy another open range
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Jessaca Schmieder

Reviewed on May 1, 2023

RV reviewed 2022 Highland Ridge RV Open Range Ultra Lite 2804RK view listing

2.2
worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had ... read more
worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had been 4 months of being ignored, they called us and said it wasn't a good fit because we were rude and we needed to come pick it up and that they still didn't fix anything 4 months later. not one time did the manager call us to see what they could do to make it right with our first purchase. I would love to hear from the owner or director. horrible horrible.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

jim dickenson

Reviewed on April 5, 2023

RV reviewed 2018 Highland Ridge RV Open Range Ultra Lite 2802BH view listing

3.2
Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge... read more
Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Craig Simmons

Reviewed on November 4, 2022

RV reviewed 2021 Highland Ridge RV Open Range Lite 312BHS view listing

2.2
We purchased the unit in September of 2021 and over the course of a year we actually had it in our possession for less than 2 months. We had issues with water leaking under the shower, 2 of 3 slides not working (one slide got stuck when we were trying to leave an RV park on our way home and stranded us for h... read more
We purchased the unit in September of 2021 and over the course of a year we actually had it in our possession for less than 2 months. We had issues with water leaking under the shower, 2 of 3 slides not working (one slide got stuck when we were trying to leave an RV park on our way home and stranded us for hours), the heater didn't work (we were living in it while waiting to move into our new house and got a mobile tech to come out but the cabinet was built around the heater and he couldn't get it out to fix it), the water pump wouldn't work, the flooring was bubbling up, the seals on the slides were bad and light could be seen around all of them. After the unit was at the dealer from November 2021 to August 2022, I contacted the manufacturer. They said that they would come and pick it up and take to the factory to fix the slide out that the dealer hadn't been able to. They also said that they would reimburse the cost of the mobile tech that couldn't fix the heater and would extend the warranty for 90 days. After getting the unit back after the warranty had expired, they didn't plug in one of the recliners, there was antifreeze sprayed all over inside the unit which appears to have come from the sink, the bathroom counter laminate is coming off and the water pump wasn't working. They now say that they will only cover warranty items that were identified before the warranty period expired, and won't reimburse me for the mobile service tech because the warranty doesn't cover diagnosis. I was able to diagnose the pump, it was filled with plastic shavings that were sucked up from the fresh water tank but to plug in the recliner, I have to remove both of them and I guess I am on the hook for replacing the bathroom counter material. The manufacturer of the unit in Jayco and in the future I will never purchase another Jayco product and would advise anyone who asks to avoid them. Pros - It tows well and has a good floor plan Cons - Most systems don't work and the quality of work is terrible
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Ronald Paola

Reviewed on October 26, 2022

RV reviewed 2019 Highland Ridge RV 27RLI Open Range view listing

2.0
2019 Highland Ridge 27RLI. Tow with 2020 Ram Cummins. 3 years old, wall studs failing. Took trailer in day of 3 year anniversary. Repair facility notified Jayco within 2 weeks once they determined the issue. Jayco will not warranty because they were not notified before the 3 year mark (by 2 weeks). This is th... read more
2019 Highland Ridge 27RLI. Tow with 2020 Ram Cummins. 3 years old, wall studs failing. Took trailer in day of 3 year anniversary. Repair facility notified Jayco within 2 weeks once they determined the issue. Jayco will not warranty because they were not notified before the 3 year mark (by 2 weeks). This is the reason given for not standing behind their product. Obviously failed during the warranty period. Extended warranty doesn't cover walls, floors and ceilings. Green lumber used in wall studs. Warped and broke. Thousands to repair. Save your self the heartache. Don't buy Jayco junk! Brakes were shot under 3k highway miles. Plenty of other issues. I will be blasting them forever on every platform I can find.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Christopher Dinunzio

Alberta

Reviewed on August 6, 2022

RV reviewed 2022 Highland Ridge RV 26BHS Open Range view listing

1.8
We purchased a 2022 highland ridge 26bhs from GoRV Edmonton. I proceeded to drive my family on a cross country trip to Ontario our destination PEI. When we arrived in Marmora Ontario my father in law noticed that the rear right wheel was worn to the mesh. (We drove 8 hours a day for 5 days carrying approximat... read more
We purchased a 2022 highland ridge 26bhs from GoRV Edmonton. I proceeded to drive my family on a cross country trip to Ontario our destination PEI. When we arrived in Marmora Ontario my father in law noticed that the rear right wheel was worn to the mesh. (We drove 8 hours a day for 5 days carrying approximately 6500lbs using a 2018 f150 rated for 9000lbs.) I contacted roadside assistance and they provided a service tech from #7 Auto Service. The tech directed that I bring it to his shop for further inspection. Upon arrival it was determined that the rear axle was not installed properly by the manufacturer. I contacted Jayco to discuss warranty and having the problem corrected. The trailer was difficult to tow because it constantly pulled to the left. I contacted GoRv because Jayco is no help. GoRV had me take it to Owasco RV in Whitby Ontario who found the same issue. Jayco passed the problem to Lippert Axles. Lippert is passing the buck to Owasco. It has now been 6 weeks, I had to drive back to Edmonton to bring my children home. I have lost wages and will need to return to Ontario whenever the repairs are made to retrieve the trailer. We were able to use the trailer to its full capacity for 5 days before it was noticed it was not safe to tow. We have made bi-weekly payments for two months for a new product we can't use. Jayco told me Lippert approved repairs July 12th Owasco had me bring trailer to them 3 times for measurements before I left it there to drive back to Edmonton. Lippert told me they approved repairs on July 29th but Jayco forwarded and email showing Lippert again approved on July 26th. Lippert and Owasco agreed the axle perches were installed improperly, the spring hangars are not aligned properly.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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