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2018 Prime Time Lacrosse Luxury Lite reviews

2.6 (2 reviews)
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Liveability
2.5
Overall quality
2.0
Floorplan
2.5
Driving/towing
3.5
Factory warranty
2.5

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Voted most helpful review

Cindy Cardinal

New Mexico

Reviewed on July 29, 2020

RV reviewed 2018 Prime Time Lacrosse Luxury Lite 337RKT view listing

3.6
I am extremely disappointed with Holiday world I’ll get right to it they promise you the world until you take possession of the camper and then they could care less about your needs the person that answered the phone was rude and short tempered the problem is I can’t figure out the refrigera... read more
I am extremely disappointed with Holiday world I’ll get right to it they promise you the world until you take possession of the camper and then they could care less about your needs the person that answered the phone was rude and short tempered the problem is I can’t figure out the refrigerator for propane and the ac comes on when ever it wants ( operator error probably) however the lack of customer support is an absolute fail I drove by the Holiday World hoping I technician could show me the refrigerator on one of their models Wow I should not have thought that for one moment that person that received me at the unwelcome desk was livid that I did not have an appointment Ok I said I’ll make an appointment when can I get in August 13th I ask if there was a manager she leaves and comes back with a guy I know is her lunch buddy / sales man definitely not the manager Shame on you Holiday World you have no clue the meaning of customer service don’t spend your money here you will not be happy with your decision at a later date
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Mitch Hogg

Texas

Reviewed on January 14, 2018

RV reviewed 2018 Prime Time Lacrosse Luxury Lite 337RKT view listing

1.6
Purchased my Lacrosse new expecting few if any problems and felt assured that I would be under warranty in the advent something was wrong. Within two months there was an arm loose on the couch, a molding fell of the wall, one window shade broke, an electric socket in the bedroom had twisted in its mounting, a... read more
Purchased my Lacrosse new expecting few if any problems and felt assured that I would be under warranty in the advent something was wrong. Within two months there was an arm loose on the couch, a molding fell of the wall, one window shade broke, an electric socket in the bedroom had twisted in its mounting, and the sliding mirror door for the bedroom closet would come out of its track routinely. As the weather changed (in Texas) we found that one of the windows was not seated properly i.e., a pencil would fit through the gap. With the nights getting cooler still, we found that there was no heat in the bedroom however the fireplace worked well to heat the main living area. Now four months into ownership my wife and I took our first trip about 200 miles from home. By the time we arrived we had lost one of the side running lights...only wires sticking out of the hole. Drove home and found that the plumbing was hanging down an inch or more and I could fit my hand between the insulation and the underbelly. The Grey tank handle missing; the Black tank handle present but had so much tension on it it could not be moved. Now in crisis mode, we called the dealer to have the host of problems repaired. Surprise! Dealer told us we would need to schedule time for them to take pictures of these items and gain approval for the repairs from the manufacturer. This was estimated to take 6 to 12 weeks before they could begin repairs. After much discourse with Service than Sales, the dealer agreed to rehang the plumbing but did not replace the missing tank handle. The loose couch arm and molding which fell off I would be responsible to pay for the repairs; they were outside the 90 window for warranty covered adjustments. The window not sealed was beyond the four month coverage for items believed to have been damaged during delivery to the dealer. We had not been told of the 90 day and four month limitations so failed to address the issues aggressively. The window shade will be replaced under warranty however the pictures taken to documented the bedroom heat issue were insufficient to show a problem so no warranty coverage thus far. Dealer told me to call the manufacturer myself to see if a direct customer complaint would suffice to have them pay to have the underbelly dropped down so the dealer can determine if the duct fell off the vent (likely another occurred during delivery situation) or if the duct is missing altogether. With diminishing hopes I asked the dealer if they would allow me to return the "lemon trailer" and apply the full purchase price toward a different trailer. They would allow a trade in but only at 75% of what I paid. If you are seeking a bad investment and like facing challenges then you may find this trailer a good value; I due not.
Livability
2.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
1.0
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