2017 Heartland Landmark 365 reviews

What a sorry RV, contact me I’ll send you a documentary via email, with pictures. markwallconsulting@gmail.com, not slandering just the truth….. Sorry product,I am very displeased with the unit, this is the 5th RV I have owned, this one beats all… not happy, they hope the 2 year warranty will run out, then it’s all yours…. Beware!!! Craftsmanship is a joke, slide outs are pathetically crafted, this thing will eat every seal on the slide outs up yearly, poor poor design, they sell you on the luxury paint job, this thing nearly burnt up due to no torque on electrical lugs… on and on and on…saw dust in the AC vents, trash in the underbelly, trash swept into floor vents, roof craftsmanship pathetic, had to re-stretch. Poor caulking on roof, gutters, slide out lower box seals…. Obviously no QA/QC they just want to get the units out, sell sell sell…. Show less

Love it. Well built l. No problems has three AC but can only run two at a time . Looked at a lot of campers we bought it cause it was the best for the money got a really good deal Would keep if had a job Show less

The most expensive and worst quality RV we have ever owned (this is number 5 for us). Numerous plumbing issues. Numerous wiring issues. Living room slide was poorly installed resulting in $10,000 worth of water damage (the leak and damage were concealed so it took two years to find it). It was covered under warranty. Design issues with towing - the chucking is so bad it causes my wife to have motion sickness (this maybe why production of this model was suspended). I've tried everything - different trucks and different hitches - same result. We are so sorry we bought this piece of junk. Every time we tow, I have something new to fix. This NOT the result of a poor PDI (pre-delivery inspection). These are not acceptable problems. Terrible, terrible workmanship. The only thing good about this camper is the beautiful paint job. We do like the floor plan except the king bed leaves just about no room to make the bed and changing the sheets is a real production. Show less

I purchased my Charleston Landmark 365 in October of 2016. I am active duty Army and my intent was to live out of this for the remainder of my military career, before I found someplace to settle down. I bought it at Camper's Inn in North Carolina, they were fantastic people and would go back there if I ever were to purchase another camper. I was under orders to report to California, so I immediately loaded it up and drove across country. I immediately began having issues. The cover for the light under the gooseneck fell off. The plastic door that covered the sewage hose stowage tube broke. The icemaker and water dispenser in the refrigerator would not work. Minor issues, but I was assured by the dealer that once I got settled in California, it would all be fixed under warranty. by the time I got to my duty station (Fort Irwin, CA) the inverter had quit recharging the batteries. Again I was assured that it would be covered under warranty. There were no full-hookup slots available, so I dry-camped for several weeks. This camper is not made to be used in this fashion. I had to collapse all the bump-outs in order to drive to the dump site. o My batteries would not hold enough charge to slide the bump-outs both in and back out on one charge. o The frequency of sliding them in and out also caused the glue on the fascia to come loose and several outlets quit working. My fascia is literally dangling by the wires. o Also through this process my black water flush valve stopped working, so I could not flush out my upstairs black water tank, resulting in foul odors filling the camper. I used the citrus drop-ins to keep the smell down. o The rollers on the shower door fell off so the shower door had to be picked up and shoved open and closed. o One of the burners on the stove quit working. o the soundbar stopped working. o nails started poking through the linoleum. o The kitchen table pulled out of the floor. o the weather stripping around the living room bump-out detached. o I can see daylight underneath the fireplace o the TV sags on its hinges, so when you access the storage behind, you have to lift the tv to set it back on the latch. o the carpet is peeling up where it slides in and out. o the awnings quit motoring in and out. o there are numerous water leaks underneath the trailer. o the second plastic door to the sewage stowage tube broke All of these things happened in the first 6 months of ownership. Since I was at Fort Irwin, CA, there were no dealerships that would support me. They said I could drop it off, but this was my home. I could not afford to live in a hotel for the weeks or months it would take to fix it. I contacted Heartland and they said the closest mobile repair service was in Las Vegas, which was two hours away. They said it was too far and would not support the warranty claim. I just spent $90,000 on a mobile home that was promised to get me through the next 10 years of my military career and within six months the manufacturer would not support or stand behind their product. I received an early transfer back to the east coast and immediately dropped it off at a dealership in order to file the warranty claim and fix everything. However, AGAIN, Heartland denied my warranty claim and refused to pay for ANY repairs. I am attempting to pursue lemon law action against them and get away from this awful company and its horrible product. I will never again purchase anything from Heartland and will exhort anyone I talk to, to never purchase one of their products. All they had to do was fix what was wrong and I would have been happy. Customer service was completely lacking and they made no effort or attempts to placate me. Do NOT buy a Heartland product! Show less

Enjoyed the experience immensely! Roomy living area. Efficient kitchen. Lots of storage in the kitchen and the entertainment center. Televisions were nice. Large shower and tall commode. Lots of storage in bathroom. King bed was very comfortable. Large closet with a digital safe. Stacked washer/dryer. Automatic leveling was so easy. The awnings have wind and rain sensors. That was great when we were gone all day. Theatre seats were very nice. Spent several nights on sofa bed and slept all night. The 3 a/c units were great to cool different areas according to each couples needs. Easy to pull. Show less

Paint chips on exterior walls. Towing bounce up and down. Clothes rack in closet has plastic brackets and broke on first trip causing close rod to leave deep scratch downn the wall. Multiple inttrim pieces coming loose. Mounting brackets around black drain pipes in cargo bay came loose,only had one staple holding bracket. Batteries won't hold charge after 3rd trip in 3 months after purchase Show less

Paint chips on exterior walls. Towing bounce up and down. Clothes rack in closet has plastic brackets and broke on first trip causing close rod to leave deep scratch downn the wall. Multiple interior trim pieces coming loose. Mounting brackets around black drain pipes in cargo bay came loose,only had one staple holding bracket. Batteries won't hold charge after 3rd trip in 3 months after purchase Show less