RV Type
Make and model
Floorplan
Year
2016 NeXus RV Phantom reviews
Liveability
3.5
Overall quality
2.3
Floorplan
3.8
Driving/towing
3.0
Factory warranty
1.0
Reviews
Stars Refinement
4 ratings and reviews
Voted most helpful review
Jane Leonard
Maryland
Reviewed on April 2, 2018
RV reviewed 2016 NeXus RV Phantom 33SC
1.4
The Nexus company is terrible with customer service. On our first trip, while towing our race car in its trailer the ENTIRE trailer hitch assembly fell to the highway. Fortunately, we were not going fast and no one was hurt. The bolt holes in the trailer hitch assembly did not align with the holes on the unde...
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The Nexus company is terrible with customer service. On our first trip, while towing our race car in its trailer the ENTIRE trailer hitch assembly fell to the highway. Fortunately, we were not going fast and no one was hurt. The bolt holes in the trailer hitch assembly did not align with the holes on the underside of the RV so the company let the RV out of the factory missing bolts.Also, the slideout broke on trip 4. We took it to dealership in PA, an authorized dealer and now the company refuses to reimburse us the $2,352.35 for repairs. We paid $1,315 for an upgraded automatic air bed that was to be embedded in the living room couch. When the RV was delivered the upgrade was not there so Nexus has been trying to substitute a $40 blow up air mattress from Walmart. The ride is so rough we had extra springs put in underneath the back wheels at our own expense. After each trip there is a collection of nuts, bolts and plastic pieces that randomly appear on the floor. My advise is to steer clear of this company.
Livability
2.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
Ed DeGeorge
Florida
Reviewed on June 3, 2017
RV reviewed 2016 NeXus RV Phantom 33SC
2.2
Many many problems..too many to list and EVERY SuperC Nexus owner I have talked to shared the same problems. Their quality control is obviously non-existent! It started 200 miles after I left their factory with a propane gas leak that almost started a fire while driving down the interstate. Reason? They ro...
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Many many problems..too many to list and EVERY SuperC Nexus owner I have talked to shared the same problems. Their quality control is obviously non-existent! It started 200 miles after I left their factory with a propane gas leak that almost started a fire while driving down the interstate. Reason? They routed the rubber propane line too close to the exhaust with no insulation protection. Approximately another 400 miles down the road the reservoir and controller for my leveling system was about to fall off and the fluid sprayed the cars behind me. ( made a lot of friends that day). My stories can go on and on. The ride of the coach is enough for me to NOT recommend it. If it weren't for LIQUID SPRINGS suspension which was installed later, I would have sold this Nexus "Nightmare "last year.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
Lynn-Paige Jeffrey
Arizona
Reviewed on May 18, 2017
RV reviewed 2016 NeXus RV Phantom 31P
3.0
We chose our Nexus Phantom for the floor plan and supposed warranty. We are full time rver's. We researched for 2 years to find the company we felt would be the best support.
We have had the worst experience with NEXUS RV of any item we have purchased in our lives. They do NOT do what they say, have horrible...
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We chose our Nexus Phantom for the floor plan and supposed warranty. We are full time rver's. We researched for 2 years to find the company we felt would be the best support.
We have had the worst experience with NEXUS RV of any item we have purchased in our lives. They do NOT do what they say, have horrible follow up, follow through and basically wait until you have no choice but to repair yourself, then do not reimburse as promised. The repairs that NEXUS did complete have had to be redone.
It is a nightmare and we are stuck as it is our home and we would feel horrible passing it off to someone else!!!
Oh, they are great at the sale and getting your money.
We hope to prevent anyone from this nightmare.
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
mike forland
Minnesota
Reviewed on October 29, 2015
RV reviewed 2016 NeXus RV Phantom 32SC
4.0
I am as picky as they come , I have been in the repair business My whole life.I know the deference between quality and "slap it together".
At nexus rv they build QUALITY . everyone I interacted with really cares . I would recommend there products to any one.I am very happy, I pull a 9000 lb trailer...
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I am as picky as they come , I have been in the repair business My whole life.I know the deference between quality and "slap it together".
At nexus rv they build QUALITY . everyone I interacted with really cares . I would recommend there products to any one.I am very happy, I pull a 9000 lb trailer and there is plenty of power . My next rv will be the Ghost,
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
0.0
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