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2016 Heartland Gateway reviews

3.3 (6 reviews)
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Liveability
3.3
Overall quality
2.2
Floorplan
4.3
Driving/towing
4.7
Factory warranty
2.2

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Voted most helpful review

T&M Fam

Texas, USA

Reviewed on March 9, 2024

RV reviewed 2016 Heartland Gateway 3400SE view listing

3.4
So let’s face it, an RV is basically a cardboard box on wheels. So going into this thing I wasn’t expecting much. Low expectations it’s hard to be disappointed. All of the warranties are bad because even the manufacturers know it’s unlikely they will make it past the first couple ye... read more
So let’s face it, an RV is basically a cardboard box on wheels. So going into this thing I wasn’t expecting much. Low expectations it’s hard to be disappointed. All of the warranties are bad because even the manufacturers know it’s unlikely they will make it past the first couple years. We bought our 2016, used in 2019. So all that being said I will say we were pretty lucky the first few years. We love the floor plan. It’s open, lots of counter top space, the carpet is wearing as expected. Things were holding up. We did replace the faucet after the first 2 years. We did all the things you are supposed to do. Wash, wax, caulked, kicked the tires. Then the inverter went out, ok replaced. Then the batteries, because hey you are supposed to replace every 3 years. Ok they went out we replaced. The air conditioner literally creates ice and kicks it out the vents! Then the gel coat was gone, now delaminating is on us. Of course nothing covered by any insurance. So $10,000 bucks we gotta put into it because no body is going to buy this thing knowing the work that now has to be done. All I can say is if you are looking at an RV expect issues. This is not a house it’s a trailer rolling down the highway likes it’s being hit by a 5.5 earthquack.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Richard Mitchell

Indiana

Reviewed on August 28, 2020

RV reviewed 2016 Heartland Gateway 3400SE view listing

1.8
I purchased my fifth wheel in 2016 after looking at it taking my Thor motorhome in for repairs. It looked top in and had a lot of room for my wife and I. We purchased it and was going to pick it up the following week. They called us and said they had to make some repairs because the tanks on it had the line... read more
I purchased my fifth wheel in 2016 after looking at it taking my Thor motorhome in for repairs. It looked top in and had a lot of room for my wife and I. We purchased it and was going to pick it up the following week. They called us and said they had to make some repairs because the tanks on it had the lines not hooked up all the way on fill and exit sides. Our first time out for two weeks was a learning curve. The blank tank exit shutoff didnot close all the way so the liquid was draining leaving solids, which was hard to clean out. Had it fixed and it lasted for a while and did it the same way again. this was after warranty expired. Had a water line break under kitchen sink while we were out eating and came back to a flooded RV damaging the carpet and fake wood all around the floor in kitchen and also later a slide leak that damaged the wood around fireplace. I started now tearing out the carpet and flooring to get rid of the smell and will have vinyl planks installed. Next to change out all the swollen wood. I also have a lot of little things that have broken or fell apart over the last couple of years. I will never purchase another Heartland RV. They never responded to me on the issues I have had. No quality and for the cost it should be awesome.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Denise

California

Reviewed on May 24, 2020

RV reviewed 2016 Heartland Gateway 3650BH view listing

3.0
Love the floor plan of this RV but after 3 years the poor quality and craftsmanship is showing. The molding on outside is sun rotting and falling off, the wallpaper inside is peeling off in spots, dining bench broke twice because screw was not in right place, the outside walls os unit appear to be fading in s... read more
Love the floor plan of this RV but after 3 years the poor quality and craftsmanship is showing. The molding on outside is sun rotting and falling off, the wallpaper inside is peeling off in spots, dining bench broke twice because screw was not in right place, the outside walls os unit appear to be fading in spots, etc. we spend more time taking it in for repairs or repairing it ourselves then we do camping in it. And unfortunately the place we bought it has the worst service in the world.
Livability
3.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Denise Poor

California

Reviewed on August 11, 2019

RV reviewed 2016 Heartland Gateway 3650BH view listing

3.4
Have had issues from the beginning. Took to dealer who kept for 6 months and got back with more issues. Wallpaper is coming off walls, kitchen dinette divider has broke twice and now the leak that the dealer told us was overflow is not and trailer has a leak we can’t find no mater if we are dry camping ... read more
Have had issues from the beginning. Took to dealer who kept for 6 months and got back with more issues. Wallpaper is coming off walls, kitchen dinette divider has broke twice and now the leak that the dealer told us was overflow is not and trailer has a leak we can’t find no mater if we are dry camping or hooked up to city water. The quality of this trailer for $60,000 is crap and the customer service from the dealer is worse.
Livability
5.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

David Wells

Oregon

Reviewed on January 16, 2019

RV reviewed 2016 Heartland Gateway 3650BH view listing

5.0
I've had this unit for 3 years and it's by far been my most favorite RV. It takes little time to setup camp compared to my old Cougar 36' 5th wheel. We love to RV with friends and can sleep 8 with little issue. Could sleep more but that's all we have every done. The kitchen lay out is great with plent... read more
I've had this unit for 3 years and it's by far been my most favorite RV. It takes little time to setup camp compared to my old Cougar 36' 5th wheel. We love to RV with friends and can sleep 8 with little issue. Could sleep more but that's all we have every done. The kitchen lay out is great with plenty of storage.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

SUE FORSTNER

Texas

Reviewed on May 10, 2018

RV reviewed 2016 Heartland Gateway 3400SE view listing

3.4
We've had this unit for 16 months and would never buy another. Black water holding tank improperly installed, couldn't empty till after a service call which Heartland paid for. Too many small but important items wrong, kitchen sink was falling out, door latch didn't work properly. Hydraulic lifters on the ... read more
We've had this unit for 16 months and would never buy another. Black water holding tank improperly installed, couldn't empty till after a service call which Heartland paid for. Too many small but important items wrong, kitchen sink was falling out, door latch didn't work properly. Hydraulic lifters on the king size bed broke away, making them useless. Closet rod fell down, carpet not stretched properly under dinette. Loose molding strips. Must have been built on a Monday or Friday. Trading in for a Vanleigh product.
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
3.0
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