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2015 Keystone Carbon reviews

2.7 (9 reviews)
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Liveability
3.6
Overall quality
2.1
Floorplan
3.9
Driving/towing
2.7
Factory warranty
1.3

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Voted most helpful review

Sam

California

Reviewed on November 22, 2021

RV reviewed 2015 Keystone Carbon 357 view listing

3.0
This trailer has been a dream and a nightmare! The floor plan is great, the large garage is awesome, and the tow ability is supreme. However, the workmanship from the factory has been straight garbage from day one!! Flimsy installation of siding, bunks , wallpaper, and cabinetry have been never ending and now... read more
This trailer has been a dream and a nightmare! The floor plan is great, the large garage is awesome, and the tow ability is supreme. However, the workmanship from the factory has been straight garbage from day one!! Flimsy installation of siding, bunks , wallpaper, and cabinetry have been never ending and now I have to deal with tears on the roof!! This is my fourth rv and most expensive and inferior one of all! No wonder I rarely see Carbons on the road….
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Nick

Colorado

Reviewed on March 3, 2021

RV reviewed 2015 Keystone Carbon 327 view listing

5.0
For the money this is one of the nicest toy haulers around with a ton of storage, pulls nice and quality is there. The garage has enough room for quads and motorcycles, 2 seater SXS or small 4 seater SXS.... read more
For the money this is one of the nicest toy haulers around with a ton of storage, pulls nice and quality is there. The garage has enough room for quads and motorcycles, 2 seater SXS or small 4 seater SXS.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Dan

British Columbia

Reviewed on March 1, 2021

RV reviewed 2015 Keystone Carbon 327 view listing

2.0
Like the floor plan and large garage for.my bike with sidecar...but got seriously burnt by what I see as a rip off by a dealer. He claimed it was his personal RV selling because covid stops him using RV on USA. I fell for it. Even though I checked RV right after rain, he must have rushed in to dry counter ... read more
Like the floor plan and large garage for.my bike with sidecar...but got seriously burnt by what I see as a rip off by a dealer. He claimed it was his personal RV selling because covid stops him using RV on USA. I fell for it. Even though I checked RV right after rain, he must have rushed in to dry counter and floor. A month later in the first light rain, the AC leaked inside. Thought, what a prick 'cause now I can't do anything and he didn't return any messages and there aren't any Rv's there anymore. Then it rained heavy, poured into kitchen then down AC shaft into bedroom and light fixtures. Went up top and checked around AC ..roof is deformed as a trench straight to AC on both sides. Signs of rot under rubber roof. Bastard knew the rig was fubared from manufacturer. Even discharge valves mislabelled, patio parts backwards. Estimated $10,000 to repair roof. Never trust keystone or that dealer, Somerset RV sales Coombs BC, ever again. Spent winter with tarp over RV waiting for dry season to fix.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

William Dickinson

Arizona

Reviewed on April 8, 2017

RV reviewed 2015 Keystone Carbon 297 view listing

4.6
We purchased our CARBON 297 in August of 2015, we have had a terrific time in our Toy Hauler . Living in Arizona , we have enjoyed many trips hunting , fishing , camping and just RVing the Western States . We have had no serious issues with our unit . I had to have a dealer service just once for a slide adju... read more
We purchased our CARBON 297 in August of 2015, we have had a terrific time in our Toy Hauler . Living in Arizona , we have enjoyed many trips hunting , fishing , camping and just RVing the Western States . We have had no serious issues with our unit . I had to have a dealer service just once for a slide adjustment , and will have a ladder recall kit install next week . No problems whatsoever with the ONAN GENERATOR , AC , HEATER , or any other system with this unit . CAMPING WORLD OF TUCSON has been outstanding with their support when needed .
Livability
5.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Lisa

Utah

Reviewed on August 31, 2016

RV reviewed 2015 Keystone Carbon 297 view listing

1.6
We got our 2015 Carbon in March of 2015. Like someone else here said, it started out with a bunch of small issues. It was in the shop more the first year than we had it out. Lights burn out constantly and they have all been replaced. Holding tanks done read right, screws fall out, a/c not great, been address... read more
We got our 2015 Carbon in March of 2015. Like someone else here said, it started out with a bunch of small issues. It was in the shop more the first year than we had it out. Lights burn out constantly and they have all been replaced. Holding tanks done read right, screws fall out, a/c not great, been addressed twice, they found someone didn't cut the hole right, shower leaks, holding tanks won't completely shut off, had to buy a secondary shut off, tires blew on first trip, toilet flap leaked, and the list goes on. Now it is out of its one year warranty and hot water heater comes on when off and burned out the electrical heat only runs on gas, a/c comes on when off or both will come on when I only turn one on, bedroom slide won't work, and the list goes on. I have contacted Mark Chapman with Keystone only to get the cold shoulder. The dealership is tired of dealing with us and now we are stuck with this POS!! The layout and function works great for us but too bad we have not been able to enjoy it once without having an issue.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
0.0
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Voted most helpful review

bargles

Texas

Reviewed on April 19, 2016

RV reviewed 2015 Keystone Carbon 327 view listing

2.4
Like many others, it started off ok with simple minor issues: Tanks mislabeled (surely someone at Keystone is playing a joke) Screws stripped, backing out Tires unbalanced, contributing to screws backing out. Cabinet damage - cabinets opening (nothing in the cabinet) while towing. All LED lights died (on... read more
Like many others, it started off ok with simple minor issues: Tanks mislabeled (surely someone at Keystone is playing a joke) Screws stripped, backing out Tires unbalanced, contributing to screws backing out. Cabinet damage - cabinets opening (nothing in the cabinet) while towing. All LED lights died (one at a time) - No dealer would see it for a repair unless we bought it there. Battery cut off disconnects "most" things - but batteries will still be dead in 1-2 weeks. Rear bed won't take safety pins (repaired 3 times) Then the major issues started: 1) The roof material came off the OSB. Ballooned up and shredded itself. Took over a month to fix (good thing I patched it, as it would sit out and get water damage). When repaired, Keystone does not authorize replacement of the OSB, so you get what's left of that material after peeling off the roof. 2) Cable slides were all wearing in jamb-plates (aluminum) - this is dangerous, as if the cables get cut, the slides come out. 3) Main slide started grinding into the slide opening - no ability to adjust this or otherwise re-center. Fixed many issues ourselves, including adding tires that can be trusted, wet bolt kit, etc. 60+ days in the shop - it's still there. Keystone will not support end customers, so make sure you have a good dealer! It's a good toy hauler - not a lot of frills. Would like to see repair times improved, real "nationwide" dealer support, and stop putting the dealer in the middle of factory quality issues.
Livability
4.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
2.0
Factory warranty/support
0.0
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Voted most helpful review

Dave

Ohio

Reviewed on November 30, 2015

RV reviewed 2015 Keystone Carbon 357 view listing

2.2
I wrote the above review. Finally after 3 months half of that arguing with Thor Industries/Keystone they replaced the roof with a new one, no holes or seams as advertised. Would like to thank Clara at Camping World of Akron, OH for working with me even though they were not the dealer I bought from.... read more
I wrote the above review. Finally after 3 months half of that arguing with Thor Industries/Keystone they replaced the roof with a new one, no holes or seams as advertised. Would like to thank Clara at Camping World of Akron, OH for working with me even though they were not the dealer I bought from.
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
2.0
Factory warranty/support
0.0
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Voted most helpful review

David E.

Ohio

Reviewed on September 16, 2015

RV reviewed 2015 Keystone Carbon 357 view listing

1.8
I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 mont... read more
I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 months roof leak because factory cut ac unit hole in wrong place than moved over and cut another. Keystone (Thor Industries) wants to just patch my one piece rubber roof. Still fighting roof patch. So much for their great one piece rubber roof. I am sure I have forgotten some things. Why buy a new RV? Think twice before buying and completely crawl over, under and around before signing.
Livability
3.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
1.0
Factory warranty/support
0.0
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Voted most helpful review

David E.

Ohio

Reviewed on September 16, 2015

RV reviewed 2015 Keystone Carbon 357 view listing

1.8
I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 mont... read more
I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 months roof leak because factory cut ac unit hole in wrong place than moved over and cut another. Keystone (Thor Industries) wants to just patch my one piece rubber roof. Still fighting roof patch. So much for their great one piece rubber roof. I am sure I have forgotten some things. Why buy a new RV? Think twice before buying and completely crawl over, under and around before signing.
Livability
3.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
1.0
Factory warranty/support
0.0
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